Sep 4, 2022

The Benefits of Specialized IT Support for Dentists

Sarah Harris | Sep 4, 2022 | 7 min read

Any dental practice in the 21st century that wants to be successful needs top-tier dental IT support. From email to imaging, the double-edged sword of connectivity and technology means that if you want to reach people easily, you’re going to be easily reachable — even for the bad guys.

That’s where dedicated, specialized dental IT comes in. Dentistry is a profession that requires intimate knowledge of the business’ inner workings. Any old IT service provider simply won’t do in this industry, which is why Zenith Dental IT exists. Specialization matters.

Dentistry and Technology Can Mean Vulnerability

Did you know that email is one of the primary ways attackers gain access to your data? And did you know that peripherals like printers and scanners — if they’re connected to WiFi — are also one of the weak links in your practice’s IT security?

Email can be an access point for malware, phishing, spoofing, and even attacks from your competitors. Printers with web access store sensitive documents in their queues and are sometimes overlooked as security risks, even by IT professionals.

It’s extremely important that you know where you’re vulnerable and that you continuously scan for potential threats. Zenith Dental IT does all that for you and more.

Dental IT Support

From private practices to the largest DSOs in the nation, Zenith Dental IT is trusted to provide expert IT services that are custom-designed for the dental industry. Our service is:

  • Comprehensive
  • Affordable
  • Guaranteed

We’re experts in network analysis, cloud backups, and managed IT support. Our average success rate in resolving IT issues within the requested timeframe is 99.9%, and we don’t stop there.

At Zenith Dental IT, we charge one flat rate for IT support, and you can go month to month — no contracts! Your practice will receive unlimited, world-class IT support seven days a week at one of the lowest prices in the country. We even offer remote support.

Additionally, we guarantee that we can resolve your issue within 24 hours with a superior suite of IT solutions, the best engineers in the world, and optimized customer support.

HIPAA Compliance

Compliance with the Health Insurance Portability and Accountability Act (HIPAA) is a major hurdle for any dental practice. Your practice’s data governance policy must ensure that you protect every piece of data you touch.

You are obligated to share it with other practices as the law requires, yet you are also obligated to keep it secure. That’s a decently long and perilous tightrope to walk. We know how to properly handle sensitive patient data in full HIPAA compliance. Protected health information (PHI) must be protected in three ways:

  • Physical security measures
  • Network security measures
  • Process security measures

Any individual, partnership, or corporation that provides treatment, processes healthcare payments, or engages in healthcare operations must fulfill the law, and that means anyone and everyone who accesses or records patient data or provides the treatment.

You don’t want just any IT company to handle your practice’s technology security. Zenith Dental IT has been in the industry for over 15 years, so we understand all of the ins and outs.

We begin by auditing your current system and policies (including data governance). Then we create a strategy and a plan that addresses your HIPAA compliance issues, and we engineer a system that’s fully compliant, capable, and secure.

Cloud Backups

If you’ve ever experienced a data breach, whether personally or professionally, then you know how invasive it is. In dentistry, it’s not just personal — you’re on the hook for the data integrity and personal privacy of every patient in your database.

When the worst happens, and your system goes down, either from an attack or just because of a hardware or software failure, you’re going to want the peace of mind that comes from knowing everything you digitally need is backed up securely off-site. That’s what cloud backups do for you, and that’s why these backups are one of our specialties.

Our cloud-based server allows you to move your practice management software (PMS)  and imaging systems to the cloud. That offers better long-term reliability and security, plus you can access your practice’s data from anywhere in the world with an internet connection, 24/7.

On top of all that, our cloud-based solutions easily scale with you. When you only use what you need, you save time and money.

Dental IT Solutions

We can engineer your practice’s cloud backup requirements and more. Whether it’s data security, securing email vulnerabilities, a workable anti-virus strategy, or automation, we understand how to implement the latest security technologies.

What’s more, we fully understand and support the PMS of your choice, including solutions like Open Dental, Dentrix, Eaglesoft, and more.

Data Security

Keeping your data secure is our top priority. And that doesn’t just mean your patients’ records, imaging, and invoices but your practice’s proprietary data too. We employ the best dental IT experts who understand the industry and its unique features.

Hosted Email Encryption

The last thing you want is for your patients to fall victim to a phishing scam perpetrated through your practice’s emails. We have a robust mail server security application that secures the mail client, the transmission, and the operating environment so that you can do what you do best — serving your patients with excellence.

Since email is one of the main ways hackers try to steal confidential information, it’s important that you do all you can to prevent catastrophe.

We strongly recommend that our clients invest in our email encryption services. Our team can install an integrated, secure email gateway and implement automated encryption, giving you an additional fortification in your security plan.

Anti-Virus Strategies

Zenith Dental IT’s automated Anti-Virus is proprietary software that continuously scans every workstation, server, and peripheral — always in the background.

Its job is to detect and prevent the spread of harmful malware, and to do that, it constantly monitors all of your directories, even specific file types, that could potentially contain malicious software like Trojan horses and viruses.

Remote Access

Perhaps one of the best-loved features of Zenith Dental IT’s full-service suite of dental IT solutions is the fact that we offer remote access. Since all of your data is in the cloud, you can access whatever you need whenever you need it.

Best of all, it’s completely off-site, secure, and a perfect carbon copy of everything, so if your local hardware or software goes down, you won’t lose a thing.

Zenith Dental IT: Expert Partners for Dental Startups

Working with Zenith Dental IT is like having your own local dental IT support staff. We especially love working with local private dentistry practices. Our process begins with a free consultation and moves through three phases:

  • IT floor plan
  • Detailed statement of work (SOW)
  • Implementation

The free consultation is with you, the practice owner, and your advisors. Its purpose is to allow everyone to talk through any questions about specific technologies and what may be recommended or required for your particular situation.

We ensure that we discuss your vision so that we can get a feel for how you’d like to do things. Only then can we begin to draw out your strategic roadmap and present a solution.

Once your initial consultation is completed, we create what we call your “IT floor plan,” which is the basic layout or architecture of your proposed custom IT solution system. This floor plan includes two main items:

  • A detailed plan of your system and its components that will guide implementation
  • A data governance plan that will control how interactions between hardware and software systems adapt over time

After this is completed and presented, we work with you to perform due diligence on the feasibility of the proposal, helping you with decisions about hardware and other details so that the proposal is completely synced up with the real world.

Only then can we generate a detailed checklist for each and every item and present you with the SOW, which is what we’ll all use through implementation to ensure the project of installing the system is going to plan.

Implementation is the final phase, and it’s where we build out the system, both on the ground and in the cloud. We initialize, debug, double-check, and generally ensure that your dental IT solution will work well once you throw open the doors to your valued patients.

Dr. Anthony Escobar

Solis Dental

Specialized IT Support for Dentists

Your dental practice needs to be competitive, protected, and fully compliant today. In a world where everything is digitally connected, now more than ever, it is absolutely essential that you implement a workable IT strategy that protects both your practice and your patients for the 21st century and beyond.

Success demands rockstar dental IT Support. Whether you’re a hometown, local, independent practice, or a large DSO, you need a dentistry IT solution that performs at scale, and Zenith Dental IT has got you covered.

Don’t consult with just any old generic, one-size-fits-all IT company. We’re the dedicated specialists in dental IT, and it matters who you trust in this business. Get a quote from Zenith Dental IT today.


Get a Free Consultation

Zenith engineers carry an extensive understanding in
remote IT Solutions.

Icon Message sent