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Experiencing trouble with your iTero scanner? Knowing how to reset iTero is essential for resolving many common issues. This guide will show you the steps to perform both soft and hard resets, so you can restore your device’s functionality quickly.
Key Takeaways
Software malfunctions may necessitate resetting the iTero scanner as they can disrupt workflow and lead to inaccurate results, requiring prompt restoration of normal operation. If the scanner fails to update its software, a reset might be needed to resolve these issues and ensure proper functionality. Regular updates help maintain the scanner’s compatibility with new software features and enhancements.
Inaccurate scans caused by calibration issues may require a device reset. A hard reset can resolve many common software glitches and connectivity issues, ensuring smooth operation.
Preparation Before Resetting iTero
Back up all patients data to maintain a complete record before resetting the iTero scanner. Save all current patient scans to prevent data loss, avoiding potential impacts on patient care.
Clean and disinfect the scanner to ensure hygiene and prevent issues from dust or debris during the reset process. A clean device is less likely to encounter operational problems.
Review the manufacturer’s instructions for specific pre-reset steps to gain valuable insights and avoid common pitfalls.
How to Perform a Soft Reset on iTero
First, ensure the iTero scanner is powered on to access the settings menu for reset options.
Navigate to the settings menu and select the appropriate reset option, typically with clear directions for initiation.
Follow the on-screen prompts to confirm the soft reset, guiding you through the necessary steps.
How to Perform a Hard Reset on iTero
To initiate a hard reset, turn off the iTero scanner by pressing the power button for several seconds to ensure complete power down.
Unplug the device from its power source and wait for at least 30 seconds to ensure a complete power cycle, resolving deeper issues.
Reconnect the power cable and press the power button to turn the iTero scanner back on, potentially clearing lingering issues.
If prompted for a temporary password, refer to the device documentation or support resources for the correct credentials, typically found in the user manual or obtained from customer support.
Post-Reset Steps to Ensure Proper Functioning
Recalibrate the iTero scanner to ensure accurate scans, aligning the sensors for precision and reliability.
Update the scanner with the latest software to improve performance post-reset, fixing known bugs and introducing new features.
Observe the scanner’s performance post-reset to ensure smooth operation and identify any issues early on.
Inspect the scanner for operational issues or missed functionalities to ensure all components are functioning correctly. Perform a scan to verify everything is in order.
Document current settings and configurations to assist in restoring the scanner to its preferred state post-reset, serving as a valuable reference for future resets or troubleshooting.
Troubleshooting Common Reset Issues
A simple restart can often clear minor issues without requiring a full reset, resolving temporary trouble glitches.
Calibrate the scanner if it is not capturing accurate images, as calibration can resolve many issues related to image accuracy.
Unplug and plug in the power cord to reset the connection between the iTero scanner and the computer, resolving connectivity issues.
Frequent disconnections may indicate the need for a reset. Persistent issues might require professional assistance, and documenting previous troubleshooting steps can help support representatives diagnose the problem.
Contacting Support for Persistent Problems
If issues persist after troubleshooting, contact iTero customer service. Have your iTero model and serial number ready to facilitate the support process.
Contact iTero support via phone in the USA and Canada at 1-800-577-8767 or email at iterosupport@aligntech.com. Clearly describe your issue to expedite resolution.
Best Practices for Maintaining iTero Performance
Maintain a clean scanner environment to prevent performance problems post-reset. Daily cleaning with a lint-free cloth and approved agents prevents dust and fingerprints from affecting sensor accuracy.
Regularly clean the scanner wand tip to maintain image accuracy and prevent scanning issues, significantly improving performance.
Perform calibration according to the manufacturer’s guidelines to ensure consistent quality results. Regular log check can prevent many common issues.
Regularly update the firmware and software to avoid glitches and improve performance, resolving common bugs that may arise post-reset in technology.
Store the scanner in a cool, dry place using padded cases to protect from environmental damage. Prevent overheating by ensuring adequate ventilation and taking breaks during heavy use to maintain performance. Conduct regular maintenance checks post-reset to detect and address any issues early.
Summary
Resetting your iTero scanner can resolve a range of software and hardware issues, ensuring that the device operates smoothly and accurately. From understanding the need for a reset to performing soft and hard resets, preparing properly, and following up with post-reset steps, each stage is crucial for maintaining the scanner’s performance.
By following these guidelines and best practices, you can ensure your iTero scanner remains in top condition, providing high-quality scans and reliable performance. Don’t hesitate to reach out to support for persistent issues, and always keep your device clean and updated for optimal results.
Frequently Asked Questions
Do iTero scanners need to be calibrated?
Yes, iTero scanners need to be calibrated before each use to ensure accuracy and consistency. This practice is essential for optimal performance.
How do I delete a scan on iTero?
To delete a scan on iTero, select the Broom icon and use it to remove the unwanted scan material, but remember, this option is only available if the scan data has not been sent. If the scan is still in progress, you can choose the Order and click ‘Delete.’
How do I reset my iTero password?
To reset your iTero password, click on ‘Forgot Password’ on the login screen and enter your registered email address. Then, check your email for a message from support@mycadent.com containing a temporary password.
How do I delete past orders on my iTero scanner?
You can delete past scan data on your iTero scanner only if the data has not been sent. To delete, go to the In Progress section, select the order, and click ‘Delete’.
Why is it necessary to reset my iTero scanner?
Resetting your iTero scanner is essential to fix software malfunctions, connectivity issues, and calibration problems, which in turn ensures its accurate and reliable performance.
