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Looking for iTero support? Learn how to quickly contact iTero customer support through phone, email, or the online help center to get the help you need.
Key Takeaways
Contacting iTero Customer Support
Getting help starts with knowing how to contact iTero customer support. iTero provides region-specific contact details to offer the best possible assistance, regardless of your location.
The support center is equipped with various methods to reach out, making sure every customer can find a convenient option.
Phone Number and Toll-Free Options
Sometimes, the quickest way to resolve an issue is by picking up the phone. iTero customer support can be reached at 800-577-8767, with toll-free options available for different regions. For instance, European customers have dedicated numbers like 0800 101 7005 in the UK, 0800 2524990 in Germany, and 0800 225116 in Switzerland.
On average, calls to iTero customer support last about two minutes, ensuring you get swift and efficient service.
Email Support
Email support is a reliable option for those who prefer written communication. Reach iTero support at iterosupport@aligntech.com, available for inquiries globally, including Europe and the Middle East.
Whether you need assistance or have specific questions, reaching out via email ensures your concerns are documented and addressed promptly.
Support Center Hours
iTero’s support center operates on weekdays, typically from 8 AM to 8 PM EST, with extended hours on Monday. Regional variations may apply, so check the local iTero website for specific times.
This helps you plan your inquiries and get support within operating hours.
Regional Support Details
Support needs vary by location, and iTero offers dedicated support numbers for different regions, including toll-free options for the U.S. and Canada.
Regardless of your location, tailored customer support is available.
United States and Canada
In the United States and Canada, customers can reach iTero support by calling 800-577-8767 or emailing iterosupport@aligntech.com.
Various contact methods ensure prompt message services assistance.
Europe and Middle East
In Europe and the Middle East, iTero offers customized support options. For example, the Israel Tel Aviv office provides localized assistance for quicker help.
Such a tailored approach makes support more accessible for all customers in these regions.
Asia-Pacific
The Asia-Pacific region receives customer support tailored to its diverse markets, ensuring relevant and efficient assistance.
Align Technology Global Headquarters
Align Technology Inc.’s global headquarters align technology in Tempe, Arizona, serves as the central hub for all major activities and decisions.
Address and Location
Located at 410 North Scottsdale Road, Suite 1300, Tempe, Arizona 85288, the global headquarters is approximately 11.5 miles from Phoenix Sky Harbor Airport.
Contact Information
For inquiries, call Align Technology’s global headquarters at 602-742-2000. EMEA region support is available through Align Technology Switzerland at +41 41-561-0400.
These contact details facilitate reaching the global headquarters when needed.
Online Support Resources
In the digital age, access to online support resources is invaluable. iTero offers FAQs, troubleshooting guides, and user manuals to provide comprehensive customer support.
iTero Website
The iTero website’s dedicated support section simplifies finding help. You can fill out a contact form for additional support inquiries or check the status of service requests through the support portal.
For privacy-related questions, email privacy@aligntech.com.
Help Center and Knowledge Base
The iTero Help Center and Knowledge Base offer specific support resources, including training modules and user manuals, tailored for different iTero solutions. These resources address common issues and frequently asked questions, providing clear guidance for troubleshooting.
Login Assistance
For login issues, iTero provides comprehensive guidelines on resetting passwords and recovering account access. Users can use password recovery options directly on the iTero login page to quickly regain account access.
Requesting Technical Assistance
When technical issues arise, iTero offers detailed guidance on submitting and tracking service requests to ensure prompt support.
Submitting a Service Request
Submitting a service request with iTero is straightforward. Fill out the designated online form on the iTero website or contact iTero support through available channels.
The Help Center and Knowledge Base provide additional troubleshooting guidance and frequently asked questions to assist further.
Tracking Your Request
Track your service request status by logging into your account on the iTero support portal. For follow-ups, iTero customer support is available via phone or email to provide updates.
Intraoral Scanners Support
iTero provides extensive support for their intraoral scanners, ensuring users can maximize this advanced technology. Online learning and training resources enhance user proficiency.
Troubleshooting Common Issues
The iTero website offers instructional videos covering scanner features and tools. The Help Center provides comprehensive FAQs and troubleshooting guides for quick solutions to common issues.
Proper cleaning and scanning techniques are essential for maintaining scan quality.
Maintenance and Care Tips
Regular cleaning of the iTero scanner ensures optimal performance. Proper storage and maintenance practices enhance the longevity of scanner components.
Proper cleaning and scanning techniques significantly improve scan quality.
Summary
In summary, iTero provides a robust support system designed to cater to the diverse needs of its global customer base. From phone and email support to online resources and regional specifics, every aspect is covered to ensure you get the assistance you need promptly. Align Technology’s global headquarters also plays a crucial role in coordinating these efforts.
By leveraging these resources, you can ensure that your iTero products continue to function at their best, helping you deliver exceptional care to your patients. Remember, support is just a call, email, or click away, so don’t hesitate to reach out whenever you need assistance.
Frequently Asked Questions
Is iTero owned by Invisalign?
iTero is owned by Align Technology, the same company that produces Invisalign. This acquisition has allowed for improved integration of digital scanning technology with the Invisalign system.
How do I contact iTero customer support by phone?
To contact iTero customer support by phone, you can call 800-577-8767. Additionally, region-specific toll-free numbers are available for your convenience.
What is the email address for iTero support?
You can contact iTero support at iterosupport@aligntech.com.
What are the operating hours for the iTero support center?
The iTero support center operates on weekdays from 8 AM to 8 PM EST, with extended hours on Mondays; however, please note that hours may vary by region.
How do I submit a service request with iTero?
To submit a service request with iTero, fill out the online form on their website or contact iTero support directly through the provided channels.
